Shipping Information
SHIPPING POLICY

Shipping Information

This Shipping Policy explains how Air Fold processes, packs, ships, and delivers your order. Please review the information below to understand our shipping timelines, tracking process, and delivery policies.

Shipping Policy

1. Order Processing

We work hard to prepare and dispatch every order as quickly as possible.

  • Orders are processed Monday through Friday, excluding public holidays.
  • Orders placed before 12:00 PM are typically processed the same business day.
  • Orders placed after 12:00 PM will be processed on the next business day.
  • During promotional events or peak seasons, processing may take an additional 1–2 business days.
  • Once your order has been dispatched, you'll receive a confirmation email with your tracking details.

2. Shipping Methods & Delivery Times

Estimated delivery times vary depending on your shipping destination.

Standard Shipping

  • United States: 3–7 Business Days
  • Canada: 5–10 Business Days
  • United Kingdom: 3–6 Business Days
  • Europe: 5–10 Business Days
  • Australia & New Zealand: 5–10 Business Days
  • Rest of the World: 7–15 Business Days

Please note that delivery times are estimates and may vary due to customs processing, weather conditions, or carrier delays.

3. Shipping Costs

Shipping costs are calculated during checkout based on your delivery location and selected shipping method.

We occasionally offer:

  • Free Shipping Promotions
  • Express Shipping Options
  • Limited-Time Shipping Discounts

Any applicable shipping charges will be displayed before payment is completed.

4. Order Tracking

Every shipped order includes tracking.

Once your package leaves our warehouse, you'll receive an email containing:

  • Tracking Number
  • Shipping Carrier
  • Estimated Delivery Date
  • Tracking Link

If you do not receive tracking information within 48 hours after your order has been dispatched, please contact our support team.

5. International Shipping

Air Fold proudly ships worldwide.

International customers may be responsible for:

  • Customs Duties
  • Import Taxes
  • VAT
  • Brokerage Fees

These charges are determined by your local customs authority and are not included in your order total unless otherwise stated.

6. Delivery Delays

While we strive to meet estimated delivery times, occasional delays may occur due to:

  • Severe Weather
  • Customs Clearance
  • Carrier Delays
  • Public Holidays
  • High Shipping Volumes
  • Unexpected Logistics Disruptions

7. Incorrect Shipping Address

Please carefully review your shipping address before placing your order.

If an incorrect address is provided:

  • We may not be able to modify the order after dispatch.
  • Additional shipping charges may apply for returned packages.
  • Air Fold cannot guarantee recovery of packages delivered to an incorrect address provided at checkout.

8. Lost or Missing Packages

If your tracking indicates your order has been delivered but you cannot locate it:

  1. Check around your property.
  2. Ask neighbors or household members.
  3. Contact your local shipping carrier.
  4. Reach out to our customer support team for assistance.

We will gladly work with the shipping carrier to investigate the shipment.

9. Damaged Shipments

If your package arrives damaged, please contact us within 7 days of delivery.

To help us resolve your claim quickly, please provide:

  • Your order number
  • Photos of the damaged product
  • Photos of the packaging
  • A brief description of the issue

Our team will review your claim and arrange a replacement or suitable resolution where applicable.

10. Shipping Restrictions

Currently, we may not be able to deliver to:

  • P.O. Boxes (for certain carriers)
  • Military Addresses (depending on shipping service)
  • Countries with shipping restrictions or trade limitations

If your location cannot be serviced, we will notify you before processing your order.

11. Force Majeure

Air Fold shall not be held responsible for shipping delays or delivery failures caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural Disasters
  • Severe Weather
  • Government Restrictions
  • Customs Delays
  • Labor Strikes
  • Transportation Disruptions
  • Global Health Emergencies

12. Policy Updates

We may update this Shipping Policy periodically to reflect changes in our shipping procedures, carriers, or legal requirements.

The latest version will always be available on this page with an updated effective date.