Refund & Returns Policy
1. Return Eligibility
We accept returns for eligible items that meet the following conditions:
- Return request submitted within 30 days of delivery.
- Product is unused, clean, and in its original condition.
- All original packaging, accessories, and documentation are included.
- Proof of purchase or order confirmation is provided.
Items that do not meet these requirements may not qualify for a refund or exchange.
2. Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned, including:
- Products showing signs of use or damage caused by misuse.
- Items returned without original packaging.
- Gift cards or promotional items.
- Clearance or final sale products (unless defective).
3. Change of Mind Returns
If you've changed your mind about your purchase:
- Contact our support team within 30 days of delivery.
- The item must be unopened and unused.
- Return shipping costs are the responsibility of the customer unless otherwise stated.
- Refunds will be processed after the returned item passes inspection.
4. Damaged or Defective Products
If your order arrives damaged or contains a manufacturing defect:
Please contact us within 7 days of delivery.
To help us process your claim quickly, include:
- Your order number.
- Photos of the damaged product.
- Photos of the shipping box and packaging.
- A brief description of the issue.
After review, we'll arrange a replacement, exchange, or full refund where appropriate.
5. Exchanges
We are happy to offer exchanges when inventory is available.
To request an exchange:
- Contact our support team before returning the product.
- Once your return has been approved and inspected, we'll process the exchange promptly.
If your requested item is unavailable, we may offer a refund or store credit instead.
6. Refund Process
Once your returned item has been received and inspected:
- You'll receive an email confirming your refund status.
- Approved refunds are issued to the original payment method.
- Processing times may vary depending on your bank or payment provider.
Estimated refund processing time: 5–10 business days
7. Return Shipping
Customers are responsible for return shipping costs unless:
- The wrong item was shipped.
- The product arrived damaged.
- The product has a verified manufacturing defect.
- Local consumer protection laws require otherwise.
We recommend using a tracked shipping service for all returns.
8. Late or Missing Refunds
If you haven't received your refund:
- Check your bank account.
- Contact your credit card provider.
- Contact your bank, as processing times may vary.
- If you've completed these steps and still haven't received your refund, please contact our support team.
9. Warranty Claims
If your Air Fold product develops a manufacturing fault after delivery, you may be eligible for warranty support.
Please include:
- Order Number
- Photos of the issue
- Description of the fault
Our team will assess your claim and provide the most appropriate solution.
10. Policy Updates
We may update this Shipping Policy periodically to reflect changes in our shipping procedures, carriers, or legal requirements.
The latest version will always be available on this page with an updated effective date.
